Happy New Year for 2016 !! I wish you success and happiness Its been a busy year in 2015 The ITSM world continues to rock daily between inspiration and opportunity,…
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If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…
Value value value value, business value, business outcomes, moments of truth, key metrics, IT value, commercial and operational value, business value, value….value. In case you hadn’t noticed…?! When we in…
So, another year and the ITSM industry is alive with debate and discussion, opportunity, challenge and as ever some uncertainty. I’m not one for making resolutions or big predictions (both usually fail in mid January..!),…
I presented a webinar on Service Catalog and SLM for BrightTALK webinar – available here. The slides on their own are available here. This presentation was aimed to try and…
Last week I visited a client for a follow –up review. I’ve helped them to develop and implement SLM and a service catalog over the last 8 months or so….
I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here’s the slides OVUM presentation 20 tips Plus Some additional short tips If…
This is a quick and easy tool that I designed for Hornbill. It’s got 15 questions in total and takes just a few minutes to complete. The results will provide…
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