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Service Desk

Apr 11
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An Inspector’s Call…

By lawrence Uncategorized

1 year and counting since we started In a few weeks it will be the regular SDITS show at Earls Court, London – certainly the ITSM industry’s biggest annual bash…

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Jan 24
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Service Desk Webinar on BrightTALK

By lawrence Uncategorized

Last week I gave a BrightTALK webinar looking at the ubiquitous Service Desk and how it can so easily make or break an organisation. I was pleased to get really…

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Recent Posts

  • Service catalogue – Whatever we call it, it’s valuable
  • Problem Management – what’s it about? How do we succeed with it?
  • The what and why of service management – and what it needs to be successful
  • It’s a really busy time of year right now in the ITSM industry…
  • Service management – it takes a village. Connected people, leadership and culture

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • Service catalogue – Whatever we call it, it’s valuable September 22, 2022
  • Problem Management – what’s it about? How do we succeed with it? September 7, 2022
  • The what and why of service management – and what it needs to be successful August 31, 2022

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