I am regenerating my blog (its been a while) and am delighted to do this just as we are about launch the new ITIL4 Managing Professional Publication – Create, Deliver…
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Happy New Year for 2016 !! I wish you success and happiness Its been a busy year in 2015 The ITSM world continues to rock daily between inspiration and opportunity,…
A busy and productive time was had this week at the sits15 Show – Many congrats to Diversified UK and particularly Toby Moore and his team who have taken this…
If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…
‘Everything is Awesome’ This was the signature song from the ‘Lego Movie’, which was released in 2014. This movie – filmed entirely with animated Lego – is a brilliant multi-level…
Value value value value, business value, business outcomes, moments of truth, key metrics, IT value, commercial and operational value, business value, value….value. In case you hadn’t noticed…?! When we in…
One thing that strikes a chord with many of my clients is a simple concept that I’ve used for some time, although only recently defined more explicitly. This centres around…
So, another year and the ITSM industry is alive with debate and discussion, opportunity, challenge and as ever some uncertainty. I’m not one for making resolutions or big predictions (both usually fail in mid January..!),…
Last week I visited a client for a follow –up review. I’ve helped them to develop and implement SLM and a service catalog over the last 8 months or so….
Many organisations struggle to make Problem Management work effectively. For me there are a number of reasons for this – many to do with getting the right people to do…
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