My recent blog on Watertight, not watermelon SLAs had a fantastic response, with nearly 5,000 reads via LinkedIn. It also drove a number of discussions and I established some new contacts as…
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If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…
I was at the UK itSMF conference this week – presenting and also with an exhibitor booth. The show was smaller (less attendees and exhibitors) than previous years although the…
Whilst reflecting (see below) on my time in the ITSM industry in particular, it’s clear that there are still many of the same fundamental issues and questions coming up that…
I presented a webinar on Service Catalog and SLM for BrightTALK webinar – available here. The slides on their own are available here. This presentation was aimed to try and…
I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here’s the slides OVUM presentation 20 tips Plus Some additional short tips If…
This is a quick and easy tool that I designed for Hornbill. It’s got 15 questions in total and takes just a few minutes to complete. The results will provide…
SLM – The heartbeat of ITSM This was my recent presentation topic at the itSMF UK event on Service Level Management held on 7th December. For me its a huge topic…
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