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SLM

Sep 16
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Outcome and Experience Metrics (OXMs) – beyond the Watermelon

By Barclay Uncategorized

My recent blog on Watertight, not watermelon SLAs had a fantastic response, with nearly 5,000 reads via LinkedIn. It also drove a number of discussions and I established  some new contacts as…

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May 30
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Check out these CHECKLISTs for SITS

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized, Workshops

If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…

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Nov 14
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The expanding world of Service Management + collaboration

By Barclay Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Desk, SLM, Uncategorized

I was at the UK itSMF conference this week – presenting and also with an exhibitor booth. The show was smaller (less attendees and exhibitors) than previous years although the…

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Jul 21
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Do you have an SLA with your spouse..?

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized

Whilst reflecting (see below) on my time in the ITSM industry in particular, it’s clear that there are still many of the same fundamental issues and questions coming up that…

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Dec 07
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Service Catalog is Simple…or Should Be

By lawrence Consulting, Service Catalog, SLM, Uncategorized

I presented a webinar on Service Catalog and SLM for BrightTALK webinar – available here. The slides on their own are available here. This presentation was aimed to try and…

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Jun 29
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Tips for ITSM Goodness

By lawrence Consulting, Industry Comment, ITSM Implementation, Tip of the Month, Uncategorized

I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here’s the slides  OVUM presentation 20 tips   Plus Some additional short tips If…

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Feb 28
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SLM Maturity Assessment Tool

By lawrence ITSM Implementation

This is a quick and easy tool that I designed for Hornbill. It’s got 15 questions in total and takes just a few minutes to complete. The results will provide…

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Dec 15
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SLM – The heartbeat of ITSM

By Barclay ITSM Implementation

SLM – The heartbeat of ITSM This was my recent presentation topic at the itSMF UK event on Service Level Management held on 7th December. For me its a huge topic…

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Recent Posts

  • Service catalogue – Whatever we call it, it’s valuable
  • Problem Management – what’s it about? How do we succeed with it?
  • The what and why of service management – and what it needs to be successful
  • It’s a really busy time of year right now in the ITSM industry…
  • Service management – it takes a village. Connected people, leadership and culture

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • Service catalogue – Whatever we call it, it’s valuable September 22, 2022
  • Problem Management – what’s it about? How do we succeed with it? September 7, 2022
  • The what and why of service management – and what it needs to be successful August 31, 2022

Tags

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