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May 30
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Check out these CHECKLISTs for SITS

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized, Workshops

If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…

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Aug 28
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GARTNER ITSSM Magic Quadrant – Delivery is the Key

By lawrence Consulting, Industry Comment, ITSM Implementation, Uncategorized

We’ve seen the recent (re-launch) of the Gartner ‘Magic Quadrant’, after a 3 year absence and now renamed ITSSM to incorporate a wider span of ITSM and support concepts. This has…

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Recent Posts

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What’s Trending

  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
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  • Outcome and Experience Metrics (OXMs) – beyond the Watermelon September 16, 2020

Recently Written

  • Enterprise Service Management (ESM) – whatever we call it, its big… March 24, 2021
  • Thought leaders – people leaders February 12, 2021
  • DO LESS – ACHIEVE MORE February 4, 2021

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