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SLM – The heartbeat of ITSM

SLM – The heartbeat of ITSM This was my recent presentation topic at the itSMF UK event on Service Level Management held on 7th December. For me its a huge topic at the moment, particularly as it’s an area I know well, but also because there seems to be such a demand for basic information, knowledge […]

ITSM on One Page…!?

What are the basics? Recent client and industry research work has given me a lot of good new exposure to some of the emerging areas of ITSM, notably Social Media, Cloud and of course the ever developing Service Catalogue/service definition area. Interesting to see a lot of new activity and approaches in this area, particularly […]

Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.

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Indented Quotes and Images – beautiful

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Another title for our pretty cool blog

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This is a test

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Positive Services and SLA’s!

Lets accentuate the positive… I spend a lot of time, and have done for many years, talking to and working with organizations who are trying to set up IT services and Service Level Agreements. Usually what’s involved is for me to provide a good amount of information and ‘know-how’ on how to approach doing this, […]